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Refund & Return
Refunds are normally accepted within 30 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
● Not received the parcel normally
● Parts of the items missing from the shipment
● Items broken when you received the package
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.
The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.
● Non-original/fake/quality problems, a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange
● Items received are not what you want,and make sure they are purchased from Metel
1. Send email to support team for authorization.
2. We'll check and verify the issues.
3. Offer solutions to customer case by case.
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